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General terms and conditions of sale of claudiolugli.it e shop.claudiolugli.it

Condizioni Generali di Vendita

The offer and the sales of products on our websites ("claudiolugli.it” and “shop.claudiolugli.it") are to be governed exclusively by the following General Terms and Conditions of Sale . The products purchased onclaudiolugli.it e shop.claudiolugli.it are sold directly by Black Label snc di Comincini A. & c. (“Black Label” o “Venditore”), with registered office in Italy, Via Fratelli Cairoli 1, 25122 Brescia , business register number BS 539457, VAT nr. 03490470980. You can request any information to BLACK LABEL contacting our customer care service to the following e-mail address: shop@claudiolugli.it. For further legal information please check our section INFORMATIONS in this site.

1. Business policy

1.1 The Seller offers products for sale on claudiolugli.it and shop.claudiolugli.it, exclusively to its end consumers i.e. the “Final Consumers”.

1.2 “Final Consumer” shall mean any individual who is buying on claudiolugli.it and shop.claudiolugli.it for purposes which are not connected to his/her business or profession.

1.3 On account of its business policy, the Seller reserves the right not to process orders received from users who are not "Final Consumers" and any other order which does not comply with its business policy.

1.4 These General Terms and Conditions of Sale regulate exclusively the offer, transmission and acceptance of purchase orders relating to products on claudiolugli.it and shop.claudiolugli.it between the users of claudiolugli.it and shop.claudiolugli.it and the Seller.

2. How to Execute a Contract

2.1 To execute the contract for the purchase of one or more products on claudiolugli.it and shop.claudiolugli.it, you shall fill out the online order form and send it electronically to the Seller, following the instructions.

2.2 The order form contains a link to these General Terms and Conditions of Sale and it contains also information on the main characteristics of each product ordered and its price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products and shipping costs.

2.3 A contract shall be considered executed when the Seller, once your order form has been electronically received and the order information has been verified as correct and once the permanence of availability of the products object of the order has been verified, within 3-7 working days from receiving the order, acquires your purchase order.

2.4. Before you proceed with the purchase of the products by means of electronic transmission of your order form, you will be asked to carefully read the General Terms and Conditions of Sale and to confirm that you have done so. You will also have the possibility of printing a copy using the print option and to save or reproduce a copy for your personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by the Law. You may access your order form by clicking on the section called My Order. "Order history and details" of your account.

2.6 The submission of orders to the Seller are in Italian and English

2.7 The Seller may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Seller has not carried out your purchase order specifying the reasons thereof. If the products displayed on ingramcamiceria.it and ingramshirts.com are no longer available at the time of your order form transmission, the Seller shall timely inform you of the unavailability of the ordered products, and in any case within 3-7 working days from the day after you have sent the order to the Seller. If the order form has been sent and the price has been paid for items that are no longer available, the Seller will refund the amount paid for these items.

2.8 By electronically submitting an order form, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Seller. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on claudiolugli.it and shop.claudiolugli.it.

2.9 By submitting an order form, you agree and accept these General terms and Conditions of Sale as well as further conditions contained on claudiolugli.it and shop.claudiolugli.it.

2.10 Upon the execution of the contract, the Seller shall send you by e-mail a purchase order receipt which shall contain a recap of the information related to the order form (General Terms of Sale, information regarding the main product’s features, detailed information on price, terms of payment and shipping costs).

2.11 We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for it and for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. BLACK LABEL declines any liability henceforth and shall not be held liable.

3. Guarantees and Product Price Indication

3.1 The main features of the products are presented on claudiolugli.it and shop.claudiolugli.it. The images and colors of the products offered might in any case not correspond to the real ones due to the Internet browser or monitor used.

3.2 The prices of the products may be subject to updates. Check the final price of the item before sending the relevant order form.

3.3 The orders made from Countries not appearing among those displayed in the registration of the country in the shipping addresses can not be accepted by the Seller.

3.4 In case of return, the Seller shall have the right not to accept the returned item and not to reimburse the sum paid in case the item has been sent back without the hangtag or in case the item has been modified/ damaged, as per Articles 7 and 8 here below.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping must be made by using one of the procedures indicated on the order form.

4.2 In the case of payment by credit-card, all financial details (for example, credit/debit-card number or expiration date) will be redirected by encrypted protocol to banks or other credit bodies which provide remote electronic payment services, without third parties having any access thereto whatsoever. Moreover, such details will not be used by the Seller except for performing the procedure relevant to your purchase or should it be necessary to prevent or report cases of fraud onclaudiolugli.it and shop.claudiolugli.it. The price for the purchase of products and the relevant costs for shipping, as indicated in the order form, will be charged when the order is confirmed and submitted.

4.3 In any case BLACK LABEL has the right not to execute or however suspend the order and/or its shipment if payment has not been effected.

5. Shipping and deliveries

5.1 To know the specific shipping and delivery methods of the products, access the "Order history and details" section in the reserved area of ​​your account
Please read this section carefully because the information provided form an integral and essential part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Curtomer care

6.1 You can request any information to our Customer Care via e-mail at shop@claudiolugli.it

7. Return policy

7.1 You shall have the right to withdraw from the contract with the Seller without any penalty and without communicating the reason, within 14 days from the date you receive the items purchased on claudiolugli.it e shop.claudiolugli.it.

7.2 In this case, you shall inform us about your decision to withdraw from the contract with the Seller by e-mail to shop@claudiolugli.it.

7.3 Once you have executed the right to withdraw from the contact, you shall return the items consigning them to a courier within 14 days from the date you have informed us by e-mail about your decision to withdraw from the contract.

7.4 The only expenses you shall bear are those connected to the return of the items.

7.5 For the return of the purchased items you shall use only a qualified courier (direct access to our offices/headquarters is not permitted) and you shall pay the costs of shipping. In case the items returned get lost/damaged during the transportation/shipping you shall be deemed responsible.

7.6 The returned items shall be shipped only to the following address:
Black Label snc di Comincini A. & c. Italia, Via Fratelli Cairoli 1, 25122 Brescia

7.7 The right of return, along with the terms and the conditions set forth here above, shall be considered valid if the item/items returned comply with all the following conditions:
- The returned item has not been used, worn or washed - The hangtag shall be attached to the item with the single-use seal which constitutes an essential part of the item - The item shall be returned with the original packaging - - The item shall not be damaged

7.8 If the right of withdrawal has been executed complying with the terms/conditions set forth in this Article 7, the Seller shall reimburse the possible sums already cashed in for the items returned according to the terms set forth herein.

7.9 The sums shall be reimbursed in the shortest time possible. In any case, within 14 days from the date the Seller has been informed by e-mail that you want to withdraw from the contract, the Seller shall start the reimbursement process, after verifying the correct execution of the conditions and terms above mentioned, as set forth in Article 8.

7.10 If you do not comply with the terms and conditions of return set forth in this agreement, you shall not have the right to be reimbursed by the Seller. However, you shall have the right to have back, at your expenses, the items returned in the same conditions the Seller has received them. Otherwise the Seller might keep the items and the sums already paid for their purchase.

8. Reimbursement terms and timing

8.1 After receiving the items returned, the Seller shall verify that they comply with the terms and conditions set forth in Article 7 of this agreement. If the returned items comply with the terms and conditions set forth in this agreement, the Seller shall inform you by e-mail that the returns have been accepted. If the returned items do not comply with the terms and conditions set forth in this agreement, the Seller shall inform you by e-mail that the returns have not been accepted. In this case you can have back, at your expenses, the items returned in the same conditions the Seller have received them, as set forth in Article 7.10

8.2 The sums shall be reimbursed in the shortest time possible. In any case, within 14 days from the date the Seller has been informed by e-mail that you want to withdraw from the agreement, the Seller shall start the reimbursement process, after verifying the correct execution of the conditions and terms above mentioned.

8.3 The Seller shall reimburse you by the same payment method you have used to pay the returned items, unless you have expressly agreed with the Seller to use a different payment method and without bearing any additional expense. If the recipient of the items returned is different from the one who has purchased it , the Seller shall reimburse in any case the person who has executed the payment.

9. Privacy

9.1 You can obtain information on how we process your personal data by accessing the Privacy Policy page in this site.

9.2 For further information on our Privacy Policy you can contact us at the following e-mail address: shop@claudiolugli.it or at the address of our administrative offices:
Black Label, Via Fratelli Cairoli 1, 25122 Brescia

10. Governing Law and resolution of disputes

10.1 The General Terms and Conditions of Sale are governed exclusively by Italian law and, when the selling has been effected and executed in Italy, by Italian legislative decree 6 September 2005 no. 206, on the Consumer Code, with a specific reference to distance contracts rules and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

11. Amendments and updates

11.1 The General Terms and Conditions of Sale may be amended from time to time also due to possible new laws and regulations. The new General Terms and Conditions of Sale shall be effective as of the date of publication on claudiolugli.it e shop.claudiolugli.it.

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